Support

Help and contact

The most repeated questions about Crystal Pulse, answered. If yours isn't here, write to us: we answer ourselves.

Frequently asked questions

I've run out of lives, what do I do?

You have 3 lives and they regenerate on their own: one every 20 minutes, so it's enough to come back a little later. And there's a gift for coming back each day.

How do I get coins?

By playing. Each level gives coins according to the stars you earn, and there's a gift for coming back each day. Coins are used to unlock hammers, repair them and buy extra moves when you run out.

What are hammers and how are they repaired?

Every hammer strikes differently: it has its own wave pattern, its force and its colour affinity. You start with the starter hammer and unlock the rest with coins; there are 51 across Common, Rare, Epic and Legendary. They wear out with hits: when they are worn out you have to repair them with coins from the hammer gallery, or switch to another one and keep playing.

How do you play?

You tap a crystal and a wave goes out that breaks the crystals sharing a side. The wave loses power as it travels and as it passes through each crystal, and it dies out when it runs out. Shiny crystals break with the wave; dull ones are harder and need a direct tap. The goal is to clear the board without running out of moves.

Will there be ads or purchases in the game?

If we ever add ads or purchases inside the game, we'll announce it here and inside the app itself, and this page will be updated before they appear.

How do I turn off analytics?

From the game's Settings. The game sends anonymous statistics (an installation identifier and events such as levels played, how long sessions last, coins or lives) to know whether it works and what's worth improving. If you turn it off, it stops sending them. The privacy policy has all the details.

How do I reset my progress?

In Settings there's an option to clear progress. It will ask you to confirm twice, because it erases levels, lives, coins and hammers, and it can't be undone.

I've found a bug or the game closed on its own

Write to us and tell us what happened, on which level and which phone you're using. If you know the game version, even better. With that information we can reproduce almost any bug.

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